Shipping policy

At Brewing Culture, we aim to get your gear to you as quickly and smoothly as possible. Orders are typically shipped within 48 hours of purchase, excluding weekends and public holidays. Once your order is on its way, you’ll receive a confirmation email with tracking details.

Australian orders are dispatched from our Brisbane warehouse. International orders are mainly dispatched from our Brisbane warehouse, with a small portion dispatched from our international fulfilment partners, depending on your location and product availability. 

 

Delivery Services

1) Australia

Standard Delivery
Estimated delivery time is 2 to 8 business days after dispatch. We primarily use Australia Post for standard deliveries. Delivery times may vary depending on your location.

Express Delivery
Estimated delivery time is 1 to 4 business days after dispatch in metro areas. Express orders are shipped via Australia Post Express where available. Remote or regional areas may take longer due to distance from major distribution centres and local carrier coverage. Express delivery is available at checkout for an additional fee.

 

2) International Orders (USA, EU and UK)

Estimated delivery time is 4 to 10 business days after dispatch. International shipping times vary depending on destination, customs processing and local delivery services.

 

3) New Zealand

Standard Delivery
Estimated delivery time is 5 to 9 business days after dispatch.

Express Delivery
Estimated delivery time is 3 to 5 business days after dispatch.

 

Important Information

Delivery times are estimates only and apply from the date of dispatch, not the date of order. All timeframes refer to business days and exclude weekends and public holidays. Shipping times may vary during peak periods, sales or public holidays.

If you need to change your delivery address, please contact us as soon as possible. We can only update an address before your order has been dispatched. Once an order has been shipped, we are unable to change the delivery address or delivery method.

 

Import Duties, Taxes & Customs Clearance

For USA, EU and UK orders, applicable import duties and taxes are calculated and collected at checkout, and we handle customs clearance on your behalf.

However, customs requirements differ between countries and are set by local authorities. In some cases, customs or the local carrier may contact you directly to request identification, tax information or supporting documents before releasing your parcel. They may also charge additional fees that were not collected at checkout. Brewing Culture does not control customs inspections, classifications, local tax assessments or clearance times, and we cannot guarantee that no further charges will apply.

Please respond promptly to any request from customs or the carrier, so your parcel isn’t delayed or returned.

 

Delayed or Lost-in-Transit Parcels

Delivery estimates are a guide only and are not guaranteed. Delays may occur due to customs inspections, weather, carrier disruptions, public holidays, peak periods, incorrect or incomplete address information, remote delivery locations, or other circumstances outside our reasonable control.

If your parcel has not arrived within the estimated delivery timeframe, or tracking has not updated for an extended period, please contact us at hello@brewingculture.com.au with your name, order number and order date.

We may ask you to allow additional time for delivery, or to wait until the carrier’s investigation period has passed, before approving a replacement or refund.

If the carrier confirms a parcel as lost in transit, Brewing Culture will provide an appropriate replacement or refund. This applies unless the loss was caused by an incorrect address, failure to collect the parcel, or failure to cooperate with delivery or customs requirements.

 

Refused, Unclaimed or Undeliverable Parcels

Please track your parcel using the tracking details in your shipping confirmation email, and keep an eye out for any delivery or collection notices from the carrier. If your parcel is held for collection, please collect it within the carrier’s collection period. We may not be notified when a parcel is held or returned, so if you notice an issue with your delivery, please contact us as soon as possible.

A parcel may be returned, abandoned or destroyed if the recipient:

  • refuses delivery;
  • does not pay additional charges requested by customs or the carrier;
  • does not provide information or documents required for customs clearance;
  • does not collect the parcel from the carrier within the collection period;
  • provides an incomplete or incorrect delivery address; or
  • does not respond to delivery attempts or carrier communications.

If your parcel is returned for any of these reasons, please contact us at hello@brewingculture.com.au. Depending on your order, we can reship it for a re-delivery fee, or issue a refund less the original shipping fee, any duties or taxes already paid, and return shipping costs.

Please note that international shipping fees paid at checkout may cover only part of the actual shipping cost, and are non-refundable for parcels returned for the reasons above. If a parcel is abandoned, destroyed or seized, a refund may not be available, except where the issue resulted from an error by Brewing Culture.

Customers are responsible for making sure the delivery address and contact details provided at checkout are accurate and complete.

By placing an order with Brewing Culture, you acknowledge that you have read and agree to the terms of this Shipping Policy.